1. Who We Are

PAIN311 ("we," "us," or "our") is a case management network based in Chicago, Illinois. We are not a law firm. We connect auto accident victims with licensed Illinois personal injury attorneys and medical providers. Our contact information is:

• Phone: 888-PAIN-311
• Location: Chicago, Illinois

2. Information We Collect

We collect information when you:

• Visit our website (pain311.com)
• Call or text 888-PAIN-311
• Submit an intake form online
• Interact with our Voice AI agent
• Contact us by email or social media

Personal information we may collect includes:

• Full name and date of birth
• Phone number and email address
• Physical address
• Accident date, location, and description
• Injury information and medical history relevant to your accident
• Insurance carrier information
• Information about prior legal representation
• Preferred language
• How you heard about PAIN311

Automatically collected information includes:

• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Qualify and evaluate your accident case
• Connect you with a licensed personal injury attorney
• Schedule medical appointments with our network providers
• Manage your case and communicate updates throughout the process
• Send SMS and email communications related to your case (with your consent)
• Improve our services and website
• Comply with legal obligations

We do not use your personal information for unrelated marketing purposes without your explicit consent.

4. How We Share Your Information

We share your information only as necessary to provide our services:

• Attorney partners: We share your intake summary with the licensed Illinois attorney assigned to your case. That attorney operates under their own attorney-client confidentiality obligations.
• Medical providers: We share relevant information with network medical providers to schedule and coordinate your care.
• Technology providers: We use GoHighLevel (CRM), Typeform (intake forms), Stripe (payments), DocuSign (electronic signatures), and Twilio (SMS). These providers process data on our behalf under their own privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our clients or others.

We do not sell your personal information to third parties. We do not share your information with insurance companies or opposing parties without your explicit consent.

5. SMS and Phone Communications

By providing your phone number and contacting PAIN311, you consent to receive SMS text messages and phone calls related to your case intake and case management. Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP or call 888-PAIN-311.

We comply with the Telephone Consumer Protection Act (TCPA). We obtain express written consent before sending any automated marketing messages.

We do not sell, share, rent, ot trade your phone number or SMS opt-in consent information to any third party or affiliate for their marketing purposes.

6. Call Recording

Calls to and from 888-PAIN-311 may be recorded for quality assurance, training, and case documentation purposes. By calling us, you consent to call recording. Recordings are stored securely and accessed only by authorized PAIN311 staff.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and performance
• Support marketing and retargeting (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and secure third-party platforms.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. Case-related records are typically retained for a minimum of 5 years following case closure, consistent with Illinois legal and recordkeeping requirements.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of certain communications
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at 888-PAIN-311.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.